At Brightstars, we are committed to providing quality services and ensuring a positive experience for every family. We understand that situations may arise where a refund is required. Please read our refund policy carefully to understand how refunds are processed.
General Refund Terms
- Deposits are refundable upon a minimum of two (2) months’ written notice of withdrawal by email.
- All other fees and payments are non-refundable and non-transferrable unless expressly stated otherwise, subject to the terms and conditions.
- Strictly no replacement classes, refunds or rebates for periods of absence from school or if students are unable to attend classes, regardless of the reason.
- No replacement classes or refunds for school closure due to school holidays, state or national holidays or directives by relevant authorities eg. mandatory school closure, movement control order or weather conditions.
- All withdrawal notices and refund requests must be submitted in writing via email to our admin team at info@wordpress-470162-2143106.cloudwaysapps.com.
- Processing time for refunds may vary based on the payment method and settlement period.
Refund Methods
- FPX (Online Bank Transfers)
- Refunds will be processed manually after Brightstars receives the settlement from Payex.
- The refund will be made via bank transfer to the original payer’s account within 7–10 business days.
- Visa / Mastercard
- Refunds can be requested through the Brightstars admin team.
- Once approved, Brightstars will initiate the refund via the Payex portal.
- Note: If the payment is voided on the same day (before 12:00am), no processing fee will be incurred.
- Refunds may take 5–14 business days to reflect, depending on the card issuer.
- Credit Card Instalments
- No cancellation, void, or refund is allowed for payments made via credit card instalments.
- If an exceptional case is approved, Brightstars will manually refund the amount (non-instalment) after receiving settlement from Payex. Please allow 14–21 business days for processing.
Important Notes
- Refunds will only be made to the original payment method used.
- We reserve the right to reject refund requests that fall outside of our policy terms or that involve services already rendered.
- Administrative or cancellation fees may apply in certain cases and will be communicated before refund approval.
Need Help?
For refund requests or further clarification, please contact our Admin Team at:
Email: info@wordpress-470162-2143106.cloudwaysapps.com
Phone: +603-7859 0089
We appreciate your understanding and support as we continue to deliver the highest standard of care and education to your child.
