At Brightstars, we are committed to providing quality services and ensuring a positive experience for every family. We understand that situations may arise where a refund is required. Please read our refund policy carefully to understand how refunds are processed.

General Refund Terms

• Deposits are refundable upon a minimum of two (2) months’ written notice of withdrawal by email.  
• All other fees and payments are non-refundable and non-transferrable unless expressly stated otherwise, subject to the terms and conditions. 
• Strictly no replacement classes, refunds or rebates for periods of absence from school or if students are unable to attend classes, regardless of the reason. 
• No replacement classes or refunds for school closure due to school holidays, state or national holidays or directives by relevant authorities eg. mandatory school closure, movement control order or weather conditions.
• All withdrawal notices and refund requests must be submitted in writing via email to our admin team at info@brightstars.my.
• Processing time for refunds may vary based on the payment method and settlement period.
  
  

Refund Methods

1. FPX (Online Bank Transfers)
   • Refunds will be processed manually after Brightstars receives the settlement from Payex.
   • The refund will be made via bank transfer to the original payer’s account within 7–10 business days.
2. Visa / Mastercard
   • Refunds can be requested through the Brightstars admin team.
   • Once approved, Brightstars will initiate the refund via the Payex portal.
   • Note: If the payment is voided on the same day (before 12:00am), no processing fee will be incurred.
   • Refunds may take 5–14 business days to reflect, depending on the card issuer.
3. Credit Card Instalments
   • No cancellation, void, or refund is allowed for payments made via credit card instalments.
   • If an exceptional case is approved, Brightstars will manually refund the amount (non-instalment) after receiving settlement from Payex. Please allow 14–21 business days for processing.
     
     

Important Notes

• Refunds will only be made to the original payment method used.
• We reserve the right to reject refund requests that fall outside of our policy terms or that involve services already rendered.
• Administrative or cancellation fees may apply in certain cases and will be communicated before refund approval.
  
  

Need Help?

For refund requests or further clarification, please contact our Admin Team at:
Email: info@brightstars.my
Phone: +603-7859 0089

We appreciate your understanding and support as we continue to deliver the highest standard of care and education to your child.